Help Center

If you have an order problem, please contact our customer service.

Customer Service Email Address: info@nintestore.com

Please email us your order# and the issue you have on your order, our Customer Experience Specialists are standing by to assist you.  

Orders will be shipped within 2 business days after payment has been cleared. 

Orders made on Saturdays, Sundays, and holidays will be  processed on the next business day and will be shipped within 24 hours.

We accept Paypal and credit card (VISA, Master Card, AMEX...)                                                                                                                                                                                                                                                                                            

NINTE provides free shipping for most product and shipping location. However, few shipping address will need buyer to pay for the shipping fee, buyers will see the shipping detail when he check-out the orders.

Please feel free to contact us if you has any concerns on the shipping cost. Our service email address: info@nintestore.com

Tracking your package can be done in three easy steps:

-          Get your tracking number, available from the email that you received after the checkout process.

-       Go to the website www.17track.net

• Shipment by Fed Ex, buyers can track their package on a Fed Ex site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by UPS, buyers can track their package on a UPS site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by USPS, buyers can track their package on a USPS site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by China Post Express, buyers can track their package on a USPS site with the tracking code received. Or go to 17track.net for more shipping information(China Post Express shipment time get delayed recently )
• Shipment by other channel, buyers can go to 17track.net with tracking code for more shipping